FAQ
Which phones do your cases fit?
Our cases are made for the iPhone 17 series: iPhone 17, 17 Air, 17 Pro and 17 Pro Max. Some cases also come in other models, including iPhone 18 Pro. Choose your model on the product page before adding to cart.
Do the cases work with MagSafe?
Cases with "MagSafe" in the name have built-in magnets and work with MagSafe chargers, wallets and mounts.
Where do you ship?
We ship to the United States, Norway, Sweden, Denmark, Iceland and Canada. Shipping is free to all of them.
How long does shipping take?
Orders are processed within 1-3 business days. Estimated delivery after that:
- United States: 7-14 business days
- Norway, Sweden and Denmark: 8-20 business days
- Iceland: 9-20 business days
- Canada: 8-18 business days
Will I have to pay import taxes?
Orders shipped outside the United States may be subject to import VAT, duties or a customs handling fee, charged by the carrier or local post office on delivery. These are set by your country's customs authority and are not included in our prices.
Will I get a tracking number?
Yes. You'll receive an email with your tracking number as soon as your order ships. In some countries, tracking updates may pause once the parcel reaches the local post office.
Can I return an item?
Please see our Refund Policy for full details on returns and refunds.
How can I pay?
We accept PayPal at checkout.
How do I contact you?
Use our contact form or email siggi@tephracase.com and we'll get back to you as soon as we can.